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Refund policy

Upon placing an order on our website, you agree to the following terms and conditions:

Orders can be cancelled at least 24 hours before the intended delivery date, and a full refund will be issued. Cancellation of orders made within 24 hours of delivery will be charged in full.To request cancellation, email us at contact@flobadesign.com or call us at +1 604 603 4995.

For disputes, the customer must show proof of purchase (order number, order form, and/or a receipt, AND a photo of the product in question) within 24 hours of delivery.

Every Floba Design Studio gift is a unique expression of the care you give to someone. If your order arrived in a condition that doesn’t reflect those feelings, please contact us at contact@flobadesign.ca, and we’ll make things right, given that you have provided us with the necessary information.

Orders returned to the Studio due to unsuccessful deliveries are no longer eligible for a refund. When this happens, you can have your order redelivered (fees will apply) the same day (if it’s still within our delivery time window), or it will be re-delivered the next day. Please note that we will not be liable for the quality of the blooms, especially if it’s a fresh/mixed product. Please visit this link to learn more about our delivery and shipping policies.