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Shipping Policy


Upon placing an order on our website, you agree to the following terms and conditions:

LOCAL DELIVERY POLICY
Floba Design Studio delivers from 12 noon to 8 pm from Mondays to Saturdays.
We do not commit to delivery time requests.
The delivery schedule is subject to change without notice.
Local delivery is available within the Greater Vancouver Area.
Due to the congested and unpredictable nature of traffic and the availability of drivers, we do not commit to exact delivery times.
We provide next-day deliveries for online orders placed before 12 pm PST. Orders placed after that time are to be delivered the day after or any other day as selected by the customer on the cart page. This is subject to change during peak seasons such as Valentine’s Day, Mother’s Day and Christmas.

LATE DELIVERIES
As stated above, we do not commit to exact delivery times due to the availability of drivers and the unpredictable nature of traffic. Orders are to be delivered between 12nn – 8 pm PST. This is subject to change during peak seasons such as Valentine’s Day, Mother’s Day and Christmas.

FAILED, RETURNED OR NON-DELIVERIES
Floba Design Studio shall not be held responsible for failed or returned deliveries due to the following:

  1. If the recipient is not at the specified delivery address
  2. If no one responds to the doorbell, buzzer or phone call after a sufficient amount of time
  3. If the recipient refuses to accept the delivery
  4. If one of the above-mentioned instances occurs, Floba Design Studio reserves the right to charge for re-delivery (this varies on location).

Orders returned to the Studio due to unsuccessful deliveries are not eligible for a refund.

REDELIVERIES FOR FRESH/MIXED
Re-delivery fees will apply.
You can have your order re-delivered the same day (if it’s still within our delivery time window), or it the next day. Please note that we will not be liable for the blooms’ quality.
If re-delivery fails again, the total price of the arrangement will be charged for a 3rd delivery attempt. This will also incur a re-delivery fee.

REDELIVERIES FOR DRIED
Re-delivery fees will apply.
You can have your order re-delivered (fees will apply) the same day (if it’s still within our delivery time window), or it will be re-delivered on whichever day you prefer since dried blooms last a long time.

SHIPPING POLICY (CURRENTLY NOT AVAILABLE)
Floba Design Studio ships dried bouquets and select vase arrangements (specifically deluxe and grande variants) nationwide via Purolator.
The estimated time of delivery varies on province/location.
Orders are securely packaged in a box, and we will provide the shipping information / tracking once we’ve handed it to the Purolator office.