Upon placing an order on our website, you agree to the following terms and conditions:
ORDERS
Floba Design Studio reserves the right to refuse non- Floba Design Studio items to be part of the delivery (including gifts, toys, chocolates and hand-written cards).
Floba Design Studio will not be held liable for the loss of or failure to deliver these items.
On some occasions, we can cater to customized bouquets and arrangements depending on the availability of blooms.
We include message cards with a personalized message (if included in your order) to your arrangement. This will be printed on our signature DB card.
No significant changes (such as shipping address and delivery date) to your order can be made after purchase.
PRODUCTS AND SUBSTITUTION POLICY
All products are subject to availability.
We try our best to deliver the exact product as seen in the photographs, but substitution may occur at times due to the season and availability.
Due to the above-mentioned, Floba Design Studio reserves the right to alter or modify order specifications to conform to its corporate policies without prior notice, such as colour, kind of flowers or packaging. Rest assured, our goal is to give you complete customer satisfaction and to provide you with an arrangement of equal value and greater satisfaction.
To learn more about our Substitution Policy, please visit this link: https://flobadesign.ca/substitution-policy/
PRICES AND ADDITIONAL CHARGES
All prices exclude taxes and delivery fees. The delivery fee will be added to your cart after inputting the address and postcode.
Prices of products and delivery fees are subject to change without notice, especially during peak seasons.
DISCOUNTS AND PROMOS
From time to time, we offer our products at discounted prices. These may be availed while supplies last.
To avail of our promos, please input the coupon code on the checkout page.
Unless otherwise stated, we only allow one promotion code per order.
PAYMENTS
We accept payments via credit and debit cards.
Credit card fraud will be reported to the proper authorities and dealt with accordingly.
To enhance security and prevent fraud, we may require verification for purchases over $400. This verification includes providing a copy of your ID card and a photo of the credit card used, showing only the name and last four digits. Please submit these within 24 hours of placing your order to avoid cancellation. If you have any questions, feel free to reach out to us.
We never store or have access to your credit or debit card details, as they are processed securely through our payment gateway. This is outlined in our Privacy Policy, which you can find at the following link: https://flobadesign.ca/privacy-policy/